Professional Experience

Prasanna Kumar K M — Software Developer & Founder

A professional journey shaped by customer-facing experience, enterprise software engineering, production support, technology education and entrepreneurship.

Entrepreneurship

Founder — RushIn Technologies

Founded RushIn Technologies to provide practical technology solutions for startups, small businesses, real estate professionals and growing organizations.

The company focuses on software development, AI solutions, automation, digital marketing, lead generation, SEO, websites, custom software and technology-driven business solutions.

Education

Master of Computer Applications — SJB Institute of Technology (2023–2025)

Completed postgraduate studies in computer applications with a focus on software engineering, web technologies, databases, cloud computing, cybersecurity and modern technology practices.

Software Engineering

Junior Software Engineer — Cognizant (Nov 2021–Sep 2023)

Worked on enterprise technology environments supporting business-critical applications, with experience spanning software development, production support, application monitoring, debugging and incident management.

Key Responsibilities

  • Production support and incident management
  • Application monitoring and health checks
  • Log analysis and technical troubleshooting
  • Root-cause analysis and issue investigation
  • Change Request and deployment-related activities
  • Daily reporting and stakeholder communication
  • SLA-focused incident resolution

Key Projects

  • Edge Migration — Walgreens
    Worked on migrating legacy web applications from Internet Explorer to Microsoft Edge, including code refactoring, CSS modernization, testing and browser compatibility improvements.
  • Promise — Walgreens
    Provided Level 3 production support for critical web and desktop applications, including incident management, root-cause analysis, Remedy-based issue tracking and Confluence documentation.

Early Professional Experience

Engineer — Reliance Industries (Feb 2021–Jul 2021)

Worked in an engineering environment, gaining practical exposure to technical operations, workplace processes and problem-solving.

Early Career

Customer, Sales & Marketing Experience

Before moving into software engineering, gained practical industry exposure through customer-facing, sales, marketing and support roles.

  • Sales Executive — Rupeek Fintech Pvt Ltd
  • Brand Promoter — Hershey's
  • Customer Support — Bundl Technologies Pvt Ltd
  • Event Promoter — Godrej Group
  • Marketing Promoter — GarbhaGudi IVF Centre
  • Sales Promoter — Yoga Bar
  • Customer Assistance — redBus

These experiences developed communication, customer understanding, sales, marketing, adaptability, problem-solving and lead-generation skills that later complemented his software engineering career.

Professional Strengths

  • Software development and backend engineering
  • Enterprise application support
  • Production incident management
  • Technical troubleshooting
  • Customer and stakeholder communication
  • Digital business solutions
  • Entrepreneurship and project execution

From Engineering to Entrepreneurship

The combination of software engineering experience, enterprise production support and earlier customer-facing roles provides a practical understanding of both technology and business requirements.

Through RushIn Technologies, this experience is applied to building websites, software solutions, digital systems and technology-driven services for businesses.

Let's Work Together

Have a technology project in mind?

Explore my projects, learn more about RushIn Technologies, or get in touch to discuss a project.

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