Early Career & Professional Foundation
Prasanna Kumar K M began his professional journey through hands-on customer-facing, sales and marketing roles across fintech, FMCG, healthcare, retail and service industries. These early experiences helped build strong communication, customer understanding, sales, marketing, lead generation and problem-solving skills that later supported his transition into software engineering and technology.
These were part-time roles undertaken during my college years, allowing me to gain real-world industry exposure alongside my academic studies.
These roles provided real-world exposure to working directly with customers in fast-paced environments such as retail stores, events, and public service locations.
Skills & Experience Gained
- Communication Skills: Confidently interacted with diverse customers, explained products and services clearly, and handled queries effectively.
- Customer Understanding: Learned to identify customer needs and recommend suitable products or solutions.
- Sales & Marketing Skills: Gained practical experience in product promotion, upselling, and executing marketing campaigns.
- Problem-Solving Ability: Resolved customer issues in real time, especially in support and service roles.
- Adaptability: Worked in different environments including retail stores, events, and field marketing, while quickly adapting to new tasks.
- Team Collaboration: Coordinated with teams during campaigns, events, and customer support operations.
- Lead Generation & Engagement: Collected customer data, generated leads, and increased brand awareness through direct interaction.
Key Achievements
- Achieved high sales performance during promotional campaigns, especially in muesli and protein bar promotions.
- Successfully contributed to brand awareness campaigns across multiple industries including FMCG, fintech, healthcare, and retail.
- Handled high customer interaction volumes during peak times such as festivals and events.